IT Manager

The IT Manager works independently to provide technology support to all members of the organization.

Essential Responsibilities

• Identifies and procures the hardware and software needed to satisfy user requirements
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Provides technical support to users for voice and phone systems, including Sangoma/NetFortis and the Verizon system
• Loads appropriate software packages such as operating systems, networking components and office applications
• Provides network and server administration and oversight, including monitoring security and backup protocols
• Assists in the customization and adaptation of existing programs to meet users' requirements
• Provides telephone, in-person and online support to end-users
• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
• Repair all IT hardware issues
• Connects user to networks and provides initial training in facilities and applications;
• Administers email and anti-virus systems
• Coordinates with vendors for needed technology-related services such as printer/copier maintenance
• Assists in research and procurement of computer accessories and supplies
• Performs other duties and responsibilities as assigned
  
  

WORK HOURS, SCHEDULE & FLEXIBILITY

This position works weekdays, with some weekends required to meet IT needs.

COMMUNICATION AND INTERFACE

• Engage in respectful and ongoing communication and problem solving with others
• Act as a positive and professional ambassador for the Agency both internally and in the greater community
• Excellent written and oral communication skills
  
  

PROBLEM SOLVING AND JUDGEMENT

• Follow established procedures while being creative and taking initiative
• Take all practical steps to ensure a work environment that is safe, friendly, helpful, and free from harassment or bullying
• Must be handle all facets of the business both standard and non-standard situations
  
  

Requirements

• 3 + years of experience in similar IT role
• Knowledge of IT software, hardware, systems
• Knowledge of Microsoft Excel, Word, and SharePoint
• Strict attention to detail, maintaining high level of accuracy
• Strong organizational and time management skills, able to meet deadlines
• Skilled in establishing and maintaining professional and effective relationships
• Positive attitude, proactive mentality, responsive, and strong work ethic