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Help Desk Specialist

Salary undisclosed

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Position: Help Desk Specialist
Location: Remote
Job Type: Contract
Duration: 6 months to start
Job Description: Qualifications

  • Associates' Degree (or 1 year equivalent combination of formal education and/or related experience) required. Degree in Computer Science, Engineering, or related discipline preferred.
  • At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
  • Impeccable customer service skills
  • Must be able to multi-task and prioritize well
  • Experience using ticketing system to track incidents
  • Excellent writing and communication skills
  • Demonstrated problem-solving ability
  • Broad range of network and desktop knowledge
  • Ability to give verbal instruction patiently to non-technical users
  • Knowledge of current PC and mobile computing technology
  • Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
  • Desktop: Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise anti-virus and Microsoft Explorer 7-10, Sharepoint
  • OS: Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers, Blackberry, iPhone, iPad
  • Protocols: TCP/IP, HTTP, Ethernet
  • Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM, and many clinical IT applications
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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