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Promotional Customer Service Representative

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Recent College Grads Welcome! – Entry-Level Customer Service Representative

We are actively seeking motivated and trainable individuals to join our team as Customer Service Representatives. In this entry-level role, you will play a key part in maintaining the daily operations of our customer service and sales teams, with a focus on driving customer loyalty and engagement through outstanding customer service.

Essential Duties and Responsibilities:

  • Support programs that enhance team performance and align with company goals
  • Assist the customer service and sales teams in achieving operational objectives
  • Train and mentor new or less experienced customer service staff
  • Review and evaluate team members' work to ensure quality and timeliness
  • Investigate and resolve escalated customer service inquiries
  • Foster behaviors that focus on improving customer satisfaction and driving loyalty

This is an entry-level position with opportunities for growth into management roles. We provide training to help you succeed and advance in your career.

We are hiring immediately for this position!

Qualifications:

  • 1 to 3 years of Customer Service experience preferred
  • Ability to cross-train and develop team members
  • Skilled in Account Retention and problem-solving
  • Excellent verbal and written communication skills
  • Ability to multi-task and stay calm under pressure
  • Strong conflict-resolution and active listening skills
  • Effective at prioritizing work and adapting to change
  • Capable of handling difficult customer situations with professionalism
  • A team player with a positive attitude and a focus on building a strong team spirit

Why Join Us?

  • Opportunity to gain experience in a customer-centric environment
  • Fast track to management with ongoing training and support
  • A dynamic and supportive work atmosphere with room for growth

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