Call Center Representative

Job Summary: We are seeking a dedicated and detail-oriented Call Center Representative to join our team. This role specializes in handling patient reenrollments, ensuring a seamless and efficient process for our clients. The ideal candidate will have excellent communication skills, a strong understanding of insurance policies, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Assist patients with the reenrollment process, ensuring all necessary documentation is completed accurately and timely.
• Provide exceptional customer service by addressing patient inquiries and concerns related to reenrollments.
• Maintain up-to-date knowledge of insurance policies, procedures, and regulations.
• Collaborate with internal teams to resolve any issues or discrepancies in patient accounts.
• Ensure compliance with company policies and industry regulations.
• Document and update patient information in the system accurately.
• Participate in ongoing training and development programs to stay current with industry trends and best practices.
  
  

Qualifications:

• High School Diploma or equivalent required.
• Ability to train onsite for the first 4 weeks without missing any days.
• Previous experience in a customer service or patient service role preferred.
• Strong communication and interpersonal skills.
• Proficient in using computer systems and software applications.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
  
  

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
  
  

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people
  
  

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.