Help Desk Support
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Help Desk Support @ Indianapolis, IN ( Hybrid)
· Basic knowledge of ISETS and Child Support ancillary applications preferred;
· Working knowledge of Microsoft Office (Outlook, Word and Excel);
· Ability to communicate effectively verbally and in writing;
· Ability to identify and resolve problems using proven research techniques;
· Ability to retain composure in stressful situations;
· Basic knowledge of contact center phone systems;
· Basic knowledge of help desk ticketing systems;
· Possesses a sense of urgency towards tasks.
· Ability to learn Atlassian Jira, Confluence and Service Management tools.
Best Regards,
Nisha Miriam George,
DRS IT Solutions, Inc
28175 Haggerty Road,
Novi, MI 48377
(C) 248-440-7600 EXT -3
(F) 248-859-4430
https://www.linkedin.com/in/nisha-george-0a7b39206/
www.drsitsolutions.com
An E-Verified Company
Certified Women Business Enterprise (WBENC) Certified Women Owned Small Business (WOSB)