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Desktop Support Specialist

  • Full Time, onsite
  • Motion Recruitment
  • Atlanta Metropolitan Area, United States of America
Salary undisclosed

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Desktop Support Technician

3-6 Month contract (Likely to extend)

Fully onsite

The Desktop Support Specialist is responsible for installation, support, inventory enhancement and management of networked and non-networked hardware such as desktops, laptops, thin clients, printers, and peripherals. In addition, the IT Field Support Technician is responsible for problem resolution/troubleshooting/training and communicating with end users in a timely and customer-oriented manner. Assist with the deployment and maintenance of service level agreements with appropriate reporting and documentation.

Required Minimum Skills:

  • Desktop operating systems, hardware, printers and peripherals, desktop applications (i.e. Microsoft Office products etc.), LAN/WAN Connectivity.
  • Experienced in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.
  • High proficiency in Microsoft Windows and Office, Ethernet and wireless networking, hardware and software setup, and problem resolution
  • Proficiency in Internet related applications such as E-Mail clients and Web Browsers
  • History of working in an Active Directory domain environment
  • Proficient at software installs and troubleshooting
  • Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
  • Ability to work independently and efficiently to meet end-user needs
  • Superior organization skills, attention to detail, and appropriate motivation
  • Excellent communication (oral and written), interpersonal, and presentation skills
  • Strong communication, presentation, and customer relation skills