Desktop Support Specialist
Salary undisclosed
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Desktop Support Technician
3-6 Month contract (Likely to extend)
Fully onsite
The Desktop Support Specialist is responsible for installation, support, inventory enhancement and management of networked and non-networked hardware such as desktops, laptops, thin clients, printers, and peripherals. In addition, the IT Field Support Technician is responsible for problem resolution/troubleshooting/training and communicating with end users in a timely and customer-oriented manner. Assist with the deployment and maintenance of service level agreements with appropriate reporting and documentation.
Required Minimum Skills:
- Desktop operating systems, hardware, printers and peripherals, desktop applications (i.e. Microsoft Office products etc.), LAN/WAN Connectivity.
- Experienced in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.
- High proficiency in Microsoft Windows and Office, Ethernet and wireless networking, hardware and software setup, and problem resolution
- Proficiency in Internet related applications such as E-Mail clients and Web Browsers
- History of working in an Active Directory domain environment
- Proficient at software installs and troubleshooting
- Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
- Ability to work independently and efficiently to meet end-user needs
- Superior organization skills, attention to detail, and appropriate motivation
- Excellent communication (oral and written), interpersonal, and presentation skills
- Strong communication, presentation, and customer relation skills
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