Customer Service Agent - Virtual - Temporary
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Alight Retiree Health Solutions (ARHS) Sales and Service Center (SSC) Customer Service Agent (CSA)
Overview
Alight Retiree Health Solutions is a business unit within Alight that assists Medicare eligible retirees to select appropriate Medicare health plans. A Sales and Service Customer Service Agent may handle any customer who does or does not have an enrollment with Alight Retiree Health Solutions. Successful CSA’s have a basic Medicare understanding. The Customer Service Agent responsibilities include making outbound calls and inbound calls to confirm/schedule/reschedule participant’s appointment with a Benefit Advisor, answering inbound phone calls pertaining to the status of an application or general customer inquiries, respond to instant live chat requests from customers and assisting customers with website navigation and self-service options.
Required Experience
All positions require an applicant who has accepted an offer to undergo a background check. The checks run is based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Alight, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Alight’s employment policies. You will be notified during the hiring process which checks are required by the position.
Alight is an Equal Opportunity Employer Committed to Diversity, M/F/D/V
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Disclaimer
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Overview
Alight Retiree Health Solutions is a business unit within Alight that assists Medicare eligible retirees to select appropriate Medicare health plans. A Sales and Service Customer Service Agent may handle any customer who does or does not have an enrollment with Alight Retiree Health Solutions. Successful CSA’s have a basic Medicare understanding. The Customer Service Agent responsibilities include making outbound calls and inbound calls to confirm/schedule/reschedule participant’s appointment with a Benefit Advisor, answering inbound phone calls pertaining to the status of an application or general customer inquiries, respond to instant live chat requests from customers and assisting customers with website navigation and self-service options.
Required Experience
- High school degree or equivalent.
- 1+ years customer service experience in a call center environment preferred
- Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments preferred
- Strong written and verbal communication and rapport building skills
- Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools
- Possess ability to talk and efficiently type simultaneously
- Ability to multitask across multi-functional work
- On camera visibility during any meetings, trainings, or per leadership request
- Takes initiative and demonstrates strong problem-solving skills
- Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to deescalate
- Aptitude for understanding details of insurance or complex information
- Actively listening to participants to understand both verbal and non-verbal cues
- Researching options in proprietary Alight tools
- Demonstrating sustained confidence and resilience during challenging interactions
- Fully and accurately documenting all conversations and actions taken on each interaction
All positions require an applicant who has accepted an offer to undergo a background check. The checks run is based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Alight, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Alight’s employment policies. You will be notified during the hiring process which checks are required by the position.
Alight is an Equal Opportunity Employer Committed to Diversity, M/F/D/V
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Disclaimer
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
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