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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Technical Support- Genesys Cloud CX - 100 % Remote

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Simplified

This position is 100% remote anywhere in the U.S.

PRISM seeks a Technical Support Specialist, you will be responsible for providing expert technical assistance to our customers using the Genesys Cloud CX platform. You will troubleshoot issues, resolve problems, and ensure customer satisfaction.

Responsibilities:

  • Customer Support:
    • Respond to customer inquiries and support requests via phone, email, and chat.
    • Diagnosed and troubleshot technical issues related to Genesys Cloud CX.
    • Provide timely and accurate solutions to customer problems.
  • Problem Resolution:
    • Research and analyze customer issues to identify root causes.
    • Escalate complex issues to higher-level support or engineering teams as needed.
    • Follow up with customers to ensure their issues are resolved satisfactorily.
  • Knowledge Base:
    • Contribute to and maintain a comprehensive knowledge base to support self-service and reduce incident volume.
  • Product Expertise:
    • Stay up-to-date on the latest Genesys Cloud CX features and updates.
    • Provide training and guidance to customers on best practices and usage.

Qualifications:

Bachelor's degree in IT or related field. 8+ years UC/contact center experience.

Genesys Cloud CX and PureConnect expertise.

ServiceNow experience for ticket/incident management.

Networking, Windows, Linux, cloud knowledge.

MS Teams experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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