IT Support Technician

Full Time, onsite
Tews Company
Pompano Beach, United States of America

Salary undisclosed

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Job Description

Technical Support Technician

Onsite-Pompano Beach, FL

Must have a valid Driver License as the position will require some travel

Your Career, Your Choice: Partner with TEWS for Tailored Job Placements and Exceptional Opportunities!

At TEWS we understand that finding the right job is more than just filling a role—it's about finding the perfect fit for your skills, preferences, and career aspirations. With over 25 years of experience, we specialize in handpicking top talent for promising positions across various industries. Our dedicated team works tirelessly to ensure that every opportunity we present aligns with your career goals, giving you the confidence to pursue your next step with assurance.

We have an exciting opportunity to join a stable organization with an excellent company culture as an IT Support Specialist.

Duties/Responsibilities:

Configure, install, monitor, and maintain IT user’s PC software and hardware.
Provide Information Technology Support to end-users at remote sites, as needed.
Assist with endpoint remediation to ensure PC client health. Install and configure network and local printers.
Provide support and troubleshooting on mobile devices.
Responsible for utilizing the Service or IT Concierge Desk to document solutions to IT problems.
Provide end-user training, as needed.
Assist in audio visual setups and videoconferencing support, for in-person, virtual, and hybrid meetings.
Responsible for maintaining Windows workstations and overall information systems support for users.
Configure and deploy Information Technology resources; which includes but is not limited to desktops, laptops, printers, plotters, and mobile devices
Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
Assist in coordinating audio visual setups and videoconferencing support o Virtual Meeting Applications knowledge preferred
Responsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking
Responsible for security administration (password resets)
Install, configure, and update software
Participate in team projects, meetings, and assignments
Responsible for reading and following the Department’s Procedures and Policies
Responsible for understanding and enforcing the Department’s Policies and Procedures
Responsible for documenting solutions to Technology issues
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
Responsible for tracking incidents in the (2) Service Desk Ticketing Systems
Responsible for creating and tracking Property Management Reports (through the PMR process in the PMR System, PMRS) for IT equipment transfers / relocation / reassignment
Flexibility to work hours between 7:00 AM to & 7:00 PM, Monday through Friday
After hours on-call rotation with assistance in the evenings and weekends
Ability to work other hours, as assigned for business continuity ** A smartphone is required for this position and must be provided by the employer/vendor.