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Customer Support Representative

  • Full Time, onsite
  • Trispoke Managed Services Pvt. Ltd.
  • Toledo, United States of America
Salary undisclosed

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Toledo Ohio 43659 - HYBRID

Shift – Monday to Friday 08:00 am to 05:00 pm

Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday.

Job Description

  • The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customer
  • This position engages and collaborates with external customers and internal partners to make our client's the supplier of choice.
  • The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors.
  • This role is part of Customer Operations within the Supply Chain Team.

Job Responsibilities

  • Service our Customers.
  • Deliver consistent service to our customers.
  • Maximize every opportunity to “sell” to the customer.
  • Take proactive actions to meet customer needs and concerns creating win/win solutions.
  • Enter orders accurately.
  • Develop close relationships with our customers and understand what it takes to ensure their success.
  • Develop customer trust by consistently following through on actions and operating with integrity.
  • Leverage relationships to obtain outside-in market insights.
  • Leverage product training opportunities.
  • Operate in a Waste Free Environment.
  • Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment.
  • Identify and take action to eliminate non-value added activities within day to day operations.
  • Identify opportunities for, develop, maintain and execute Standard Work.
  • Understand and promote the use of customer tools and technology.
  • Live the Safety stand, adhere to the safety responsibilities.
  • Implement a personal safety action plan and review with leader.
  • Adhere to the company's safety policies at all times.

Minimum Qualifications

  • High school degree, Associates or Bachelor’s degree preferred.
  • SAP experience desired.
  • Previous experience in an ever-changing, fast-paced customer service environment.
  • Previous experience creating solutions in the best interest of the company and the customer.
  • Able to multitask
  • Professional on the phone
  • Able to limit distractions
  • Previous customer service experience (phone or in person)
  • Good computer skills

Knowledge, Skills, & Abilities

  • Fluency in Microsoft Applications (Word, Excel, Outlook).
  • Knowledge of building materials industry preferred.
  • Supply Chain knowledge.
  • Strong oral & written communication and listening skills.
  • Supportive and adaptive to a change management initiatives.

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