Customer Service Specialist

Customer Service Specialist - St. Louis, MO

This requires ONSITE availability, so please apply if you are local to the St. Louis area.

*U.S. Citizens or Green Card Holders only.*

Qualifications:

• Completed High School (Diploma or GED), and a college degree beneficial.
• Proficient typing skills.
• Prior customer service experience.
• Prior Finance Service industry.
• Strong computer skills and knowledge of Microsoft Office products.
• Exceptional writing, interpersonal and client service skills.

Responsibilities:

• Work independently and demonstrate resourcefulness while working in a team environment.
• Sound judgment, decision making, and conflict resolution skills.
• Strong verbal and written communication skills and strong interpersonal skills.
• Highly organized, detail-oriented, and adaptable to change.
• Highly dependable and punctual.
• Ability to multitask.
• Strong service skills demonstrating patience, empathy, and a sense of calm in a fast-paced environment.
• Strong technical skills in Microsoft Office, web-based programs, and Service Center.
• Comfortable with talking on the phone and encouraging engaging dialogue.
• Partner with developing a business plan and delivering against a client service model.
• Support the team's marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars.
• Actively engage in available training and education programs - including strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls.
• Perform administrative duties that support daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel/expense reports, and file/calendar maintenance.
• Proactively participate in initiatives directed by local management.

Required Skills:

• Call Center Customer Service
• Accounting And Finance
• Contact Centre
• Microsoft Office
• Salesforce.com

Additional Skills:

• Financial Services
• Retail Sales
• Typing
• Accounting
• Finance
• Business Plan
• Service Center
• Marketing
• CPA
• Very Organized
• Correspondence
• Detail-Oriented
• Customer Service Oriented
• Web Based