Information Technology Service Desk support
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LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Title : IT Service Desk Support
Location : NYC, NY -Onsite
Duration : 8+ months contract
Rate : $35/hr on W2
Direct Client
Responsibilities
Providing dedicated IT Helpdesk Support for our site, resolving end user IT related issues through white glove support, walk in services and remote ticketing.
Ability to take a flexible approach to ITIL processes, using ITSM ticketing systems.
Troubleshoot hardware and software problems with Apple and Microsoft products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, BigFix, Carbon Black, DeployStudio, Deep Freeze)
Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
Deploy and support software to end-users
Provide onsite executive support.
Manage inventory for hardware
Comfortable designing and driving projects with broad organizational impact
Act as a role model and takes on a mentor role with junior team members
Requirements
Experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc.
Knowledge of administration of Apple computer products using enterprise management tools
Detailed Knowledge and experience of Google Workspace and O365 applications.
Detailed understanding of IT Architecture, including access controls.
Experience of supporting multiple types of collaboration tools, including Slack.
Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
Strong OS X and Mac hardware troubleshooting experience, and a positive, service-oriented attitude
Solid problem solving skills
Ability to lift heavy equipment (50+ pounds) as needed
know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (513) 318-4502 or send an email on [email protected]