Administrative Assistant - Full Time

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full time position with 1st shift hours. This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, free downtown parking, free employee meals, hotel and restaurant discounts and more.

Major Responsibilities

• Receptionist responsibilities for guests entering Courtyard Executive Office (
• Greeting customer walk-ins
• Maintaining reception area
• Act as point person to distribute inquiry calls from main sales and events line to appropriate sales or event manager
• Guest correspondence as needed
• Reserve guest rooms for corporate accounts with Direct Billing set up and ensure billing is accurate
• Create and distribute the Daily Smart Start each morning to hotel staff via email
• Reserve guest rooms for guests utilizing complimentary gift certificates
• Input group and meeting leads into Delphi for Sales and Events to distribute
• Post event revenue in Fosse system for Event Manager to review before being billed by accounting
• Track, create and redeem gift certificates
• Assist General Manager with discounted condo resident reservations
• Handle coverage of Group Rooms and/or Events when one is out of the office
• Be affluent in Delphi, Fosse and Passkey
• Providing room block history and documentation to Experience Grand Rapids as needed
• Input Group Rooms pickup each Monday into Delphi
• Be able to answer general hotel information questions and those specific to meetings and groups in house
• Assist AHC Sales Managers with property tour requests for CY and AC
• Post Marriott Rewards Points in Marriott Global Source weekly
• Manage account balances on City Ledger, Guest Ledger and Advance Deposits Ledger and ensure that groups/guests are abiding by payment terms.
• Responsible for credit meeting on a monthly basis with General Manager and Accounting Manager
• Process direct bill applications for groups and maintain direct bill records
• Respond to chargeback inquiries and disputes
• Assist in obtaining parking passes for groups
• Assist in creating breakfast vouchers
• Assist in creating labels for event food items and boxed lunches
• Assist in managing in-house meeting requests (i.e. Department Head, Departmental Meetings, Interview Spaces)
• Attend meetings as needed such as Department Head, Food and Beverage Meeting and BEO Meeting
• Monitor and order office supplies
• Assist Group Rooms Coordinator and Events Manager with tasks when needed
• Complete supplementary tasks assigned by a Manager efficiently