Epicareer Might not Working Properly
Learn More

Customer Service Representative

Salary undisclosed

Apply on


Original
Simplified
As a Virtual Customer Service Representative for Travel, you will play a crucial role in providing exceptional customer service to clients with their travel-related inquiries and concerns. Your responsibilities will include:

  • Responding to customer inquiries via phone, email, and chat regarding travel bookings, reservations, and general travel information
  • Assisting customers with booking flights, hotels, rental cars, and other travel services according to their preferences and budget
  • Providing guidance and support to customers in navigating travel websites and online booking platforms
  • Resolving customer issues and complaints in a professional and timely manner, ensuring customer satisfaction
  • Educating customers on travel policies, procedures, and travel-related regulations
  • Collaborating with internal teams such as reservations, sales, and operations to address customer needs effectively
  • Maintaining accurate records of customer interactions, transactions, and feedback
  • Upselling additional services or travel packages to enhance the customer experience and increase revenue

Requirements:

  • Previous experience in customer service or a related field is preferred but not required
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and a customer-focused mindset
  • Proficiency in using customer relationship management (CRM) software and online communication tools
  • Ability to work independently and efficiently in a remote work environment
  • Knowledge of travel industry trends, destinations, and travel booking platforms is a plus
  • Flexibility to work in shifts, including evenings, weekends, and holidays as needed

You can earn up to $65,000 yearly in commission! If you're passionate about helping customers and thrive in a virtual work setting, this could be an exciting career for you!

Powered by JazzHR

NV4KX1KcBH