Shift Lead FOH

Zinc is a restaurant and market that provides our employees and customers a sense of place. Anyone who walks through the doors can recharge, connect with one another and to the community in which they live. Everything we do at Zinc is done with this in mind: Simple ingredients for a good life.

Our Shift Leads support our General Managers in driving daily operations in delivering great experiences to every guest every time they visit us. We encourage our team members to be well-rounded and willing to do whatever it takes to keep Zinc running smoothly. No matter what position you start in with us, you will have the opportunity to be cross-trained and will be encouraged to take on different positions within our team.

Responsibilities

• Team Member responsibilities include but are not limited to:
• Lead the daily operations of café and market
• Welcome and connect with every guest, provide friendly and personable service
• Ensure staff are compliant with proper time clock practices (including breaks) as well as in the proper uniform
• Manage and oversee direct reports
• Demonstrate thorough knowledge of all positions that you oversee and maintain the ability to cover each position as needed
• Maintain knowledge of all our menus & products and demonstrate knowledge of dietary/allergy information and proper food handling
• Operate a POS register to complete customer transactions
• Assist the General Manager with projects and administrative tasks
• Uphold health, safety and sanitation guidelines through leading by example as well as coaching and correcting staff
• Collaborate with and support fellow team members
• Ensure product displays are full and properly maintained
• Communicate effectively with the kitchen and front of house teams and embody an environment of team work
• Handle varying levels of business volume with composure & a positive attitude and support team members so they can do the same
• Ensure the team completes all opening and closing duties and assist with duties as needed
• Maintain customer privacy, behave with open-mindedness and cultural sensitivity
• Follow all safety and state guidelines for preventing transmission of Covid-19 and other illnesses
  
  

Benefits

• A friendly, fun, positive work environment
• Paid time off
• Competitive wages $17.00-$20.50/hour, plus tips; minimum starting wage is dependent on the location worked
• Discounts on Zinc products, food & beverages
• Medical, Dental, & Vision plan options available for part time and full time Team Members
• Holiday Premium: hourly employees who work on an observed holiday will be paid 1.5x their hourly wage
• 401k, company matched contribution
  
  

Job Qualifications

• A team player with a positive attitude
• Patience and the ability to maintain a professional demeanor
• Quick and flexible learner
• Strong attention to detail
• Ability to prioritize and delegate tasks
• Problem solving skills
• Flexibility and willingness to adapt to changes
• Strong organizational time management skills, ability to multitask
• Communication and collaboration skills
• 2+ years experience in a casual dining restaurant, market or café , supervisory experience is a plus
• Fluent in English
• Food handlers certification
• Work Authorization: United States Citizen or Undocumented Noncitizen authorized to work in the United States
  
  

Work Context

• Walking and standing for long periods of time
• Working with foods and beverages
• Tasks will be performed using and in the proximity of coolers, stoves, and other hot equipment
• The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer)
• The employee must frequently lift and/or move and/or push up to 50 pounds without assistance
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a typical office and restaurant environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Zinc Café & Market is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Zinc Café & Market makes hiring decisions based solely on qualifications, merit, and business needs at the time.