Front Office Specialist
Salary undisclosed
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Location: 7860 N. Oracle Rd Tucson, AZ 85704
Benefits:
Responsibilities:
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Benefits:
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off and Paid Holidays
- Competitive Base Pay + Bonus
- Optical Education Reimbursement
- Paid Maternity Leave
Responsibilities:
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
- Provide exceptional customer service during every patient encounter (in person or via phone).
- Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
- Answer phones (both external and internal); assure prompt, courteous service at all times
- Practice urgency at all times with patient's time, as well as doctor's time and schedule
- Double check insurance authorizations to ensure completion and build accurate flow sheets
- Knowledge of common fees charged for common visits
- Check out patients and collect correct payments
- Manage patient flow in the office
- Complete daily reconciliations / close day / countdown cash drawer
- Comply with all company policies and procedures including HIPAA
- General office duties and cleaning to be assigned by manager
- Ability to work weekends when applicable
- Commitment to work over 40 hours to meet the needs of the business
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing practice goals
- Ability to grow, adapt, and accept change
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Ability to interact with all levels of employees in a courteous, professional manner at all times
- High School Diploma or GED Equivalent required
- Favorable result on Background Check required
- Must be able to provide proof of identity and right to work in the United States
- Basic computer skills
- Ability to read, analyze and interpret information
- Strong customer service skills
- Excitement to learn and grow
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- HIPPA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures.
- Regular bending, lifting, carrying, reaching and stretching
- Ability to move throughout the office
- Ability to remain standing for long periods of time
- Lifting heavy boxes and accessing high shelves
- If you need help performing these functions of your job, please contact the supervisor so that we may engage in the interactive process with you and find reasonable accommodation.
- Problem solves, reasons and resolves issues effectively
- Use independent judgment and discretion
- Meet customer expectations
- Work under stress with interruptions and deadlines
- Use computer effectively and view computer screen
- Exhibit empathy in all situations
- Work changing schedules to meet business demands
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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