Director of Impact and Innovation

ABOUT HOT BREAD KITCHEN

Hot Bread Kitchen’s mission is to create economic opportunity for women and gender-expansive people, immigrants, and people of color through culinary skills training, high-quality job placement, food entrepreneurship programs, small business guidance, and an ecosystem of support, utilizing New York City’s vibrant food industry as a catalyst for change.

THE OPPORTUNITY

Hot Bread Kitchen seeks an entrepreneurial Director of Impact and Innovation who will lead the design and implementation of a comprehensive impact strategy while managing the design and initial implementation of new programmatic initiatives. The Director of Impact and Innovation will lead the development and implementation of metrics and KPIs across all programs, lead performance management and continuous learning processes, and implement a longitudinal strategic evaluation plan. Further, this position will coordinate initiatives that support the continued growth and innovation of our programs. The ideal candidate is a results-driven and strategic thinker; a skilled communicator; and someone who thrives on collaborating with partners. The Director will report to the Chief Program Officer and work collaboratively across the organization. They will also manage one SalesForce Administrator.

GENERAL RESPONSIBILITIES

• Setting KPIs, Program Evaluation and Performance Management
• Building on existing tools, work closely with the Chief Program Officer and the leadership team to establish benchmarks and performance targets to measure the success and effectiveness of programs and projects.
• Regularly assess and refine metrics to ensure relevance and accuracy, utilizing data-driven insights to guide decision-making.
• Craft a data evaluation and reporting plan that includes both quantitative and qualitative methods, as appropriate, for both internal program improvement purposes as well as for external reporting purposes.
• Provide recommendations for strategic adjustments based on data trends and performance indicators.
• Manage discrete evaluation projects, working closely with the program staff to assure that the evaluations provide quality, useful, and timely information.
• Partner with the SalesForce Administrator to ensure that the system is up to date and supports program operations and performance management processes.
• Data Reporting and Presentation
• Regularly disseminate internal performance management and data reports with accurate and up to date information.
• In partnership with the Program leadership team, lead performance management meetings to ensure continuous program improvement.
• Partner with the Development team, ensuring that we are accurately reporting on program performance against goals
• Partner with the Brand team and provide both quantitative and qualitative data to support external communications
• Program Development and Training Management
• In close collaboration with the programs’ team leadership, lead the creation and implementation of staff training programs, utilizing external training resources, including the creation of systems to ensure training effectiveness and staff skill development
• Support the launch of new programs and initiatives, ensuring effective administration across each programmatic pillar and with other organizational departments such as Brand and Development.
• Assist with assessing, responding to, and implementing new programmatic opportunities and partnerships.

QUALIFICATIONS

• At least 4 years of experience developing and implementing qualitative and quantitative tools that support programmatic performance management and evaluation processes in a human services non-profit organization.
• Experience with evidence-based practices in a mission-centered and community-driven setting is strongly preferred.
• Superb ability to visually represent data in a clear and concise manner.
• Demonstrated ability to manage and report on all program-level activities.
• Strong written and verbal communication skills.
• Strong project management skills with great attention to detail.
• Strong interpersonal skills and ability to facilitate effective data management meetings.
• Ability to work independently and as part of a team, manage multiple projects, set goals, and establish priorities.
• Dedication to Hot Bread Kitchen’s mission and values.
• Familiarity with Salesforce is strongly preferred.

COMPETENCIES

• Detail oriented: Verifies important details, ensures there are no surprises or gaps in needed information, has the ability to think a few steps ahead to answer potential questions about the data or project. Aims to leave things better than you found them. Checks work with others, plans time to review for errors and probes one’s own thinking. Addresses errors quickly and learns from them. Looks for ways to prevent similar errors.
• Strategic: Understands the subtleties of complex issues and identifies patterns in challenges. Continuously identifies problems, uses convergent and divergent thinking to come up with insightful, pragmatic, equitable, and sustainable ways to produce positive change.
• Effective listening and facilitative communication: Builds understanding and empathy through listening to what others have to say and responds appropriately. And, uses verbal language and visual tools to effectively facilitate an exchange of concepts and ideas.
• Multitasking: Has the ability to successfully juggle multiple projects and priorities while maintaining the ability to deliver on time, or develop and communicate new timelines.

OUR VALUES

We are driven by a feeling of commitment to support our members, teammates, and partners as best as we can. Our culture of equity comes from the many cooks in our kitchen and the diversity of perspectives we each bring. We believe that respect goes a long way in making people feel welcome, accepted, and celebrated. We seek out opportunities for connection and become a stronger team by being in community and prioritizing candor over consensus. The pace of our work and velocity of change can be quick; our entrepreneurialism helps us take optimistic risks and pursue inventive solutions.

LOCATION

This position requires working regularly in-person 3-5 days a week at our facility at Chelsea Market and, on occasion, at various program locations. Further, this position requires flexibility, including availability during evening hours, on occasion.

COMPENSATION

This is a full time position. The salary range is $80,000 to $90,000 and is commensurate with experience. Hot Bread Kitchen’s comprehensive benefits package includes health/vision/dental insurance (available from day one!), 401K contributions, 16 days of paid office closure (including holidays, and staff appreciation days) and a one week holiday break at the end of the year, flexible vacation time, generous sick and paid family leave, and sabbatical program (after 5 years). Our organizational culture is entrepreneurial, flexible, and civically-minded (learn more about our culture on hotbreadkitchen.org/careers).

To Apply:

• Please include a cover letter and experience-aligned resume including your pronouns.
• Apply here at Hot Bread Kitchen’s Applicant Tracking System.

Due to the volume of applications, only complete applications sent via email will be considered. Applications sent via LinkedIn or other third party sites will not be accepted or reviewed.

Hot Bread Kitchen is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.