User Experience Researcher

Must Haves:

• Experience conducting online usability tests and other user research methods to inform design decisions for desktop or/and mobile applications.
• Experience working in an Agile/Scrum product development environment that is cross-functional and highly collaborative
• Online portfolio or work samples that demonstrate your approach to user research and how you present your results to your team.

JOB DESCRIPTION:

Position Summary:

• About you - You thrive conducting research on low-fidelity designs as well as products that have already launched to identify improvement opportunities.
• You are comfortable working across disciplines to understand the stakeholder’s intent, nudge teams to think more holistically about their end users, and capture data to influence design and product decisions.
• You can juggle multiple projects in different phases at once and have a natural curiosity to seek answers for current projects while also collecting data from users for longer term opportunities.
• You enjoy working in cross disciplinary teams and appreciate the opportunity to share your expertise to people who are unfamiliar with the value UXR can provide to teams.
• While we are primarily focused on usability testing, we are open to leveraging early and exploratory research as well.
• You’ll work with a UX leader who understands how to leverage your research results and who will help you foster buy in to acting on your results.
• If you join our team, you’ll partner with product owners and engineers to make sure we understand user (customer and employee) needs as we design digital solutions.

Tasks and Responsibilities:

• Provide development and support to the customer-facing design system including new components, defects, accessibility, and page templates
• Act as designer-developer, switching hats in both the areas of design & develop, as Subject Matter Expert (SME) assisting with decision making for some high visibility on-going projects
• Develop reusable and responsive, interactive patterns and code libraries that meet the highest W3 standards for HTML and CSS
• Create clean semantic HTML mark-up that passes WCAG & ADA Accessibility standards
• Ensure the technical feasibility of UI/UX designs standards
• Collaborate with analysts, developers and architects for successful implementation and component requirements
• Research, design, develop, test, build, and coordinate the conversion and/or integration of UX designs into the JS/Java codebase
• Participate in conceptualizing, prioritizing, and creating strategies for the product UX
• Develop well-structured and maintainable code that follows the best practices and industry standards
• Work with team members to develop UI prototypes as necessary and validate ideas with a data-driven approach
• Design and develop UI and UX interfaces
• Design and maintain design files, wireframes, and mock-ups
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Remain current on user interface trends and programming techniques and suggest new tools and methods as necessary.
• May assist with new user interface testing and participate in usability reviews
• Work cross-organizationally with multiple teams and individuals.

Minimum Qualifications:

• High School or GED
• Deep experience in front-end web application development with hands on programming
• Experience with creating conceptual and detailed design solutions based on end user needs
• Expertise of cross-browser compatibility issues and client-side performance considerations
• Knowledge of using technology Storyboarding tools like Adobe creative suite, Sketch and Envision
• History of working with cross functional teams using Agile/Scrum methodologies.
• Experience with creating conceptual and detailed design solutions based on end user needs
• Experience with communicating and working with business, technology users to create holistic solutions
• Skills, knowledge, and experience using end to end Human centered design-HCD techniques including design, research, and usability.