Desktop support Technician

Seeking for a Desktop Support Technician in Costa Mesa, CA (Onsite)

Under supervision of Regional Field Service Manager install configure, service, maintain information technology systems and applications. Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day. It is a onsite type role that does require strong people and communication skills along with a solid background of Workstation support.

Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to followed defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.

Advanced Experience in Windows Operating Systems. Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.

Roles and Responsibilities:

• Imaging of Windows Devices to latest version
• Provide 2nd Level Support
• Unboxing and packing of equipment To/ From Remote locations
• Must be able to follow schedules and perform administrative type tasks
• IMAC
• Perform Hardware and Software Installations
• Smart Hands Activities
• Provide remote support for users traveling or at home.
• Endpoint Encryption Troubleshooting McAfee
• Ability to work in Active Directory
• Provide asset information within ticketing system to ensure an accurate asset database
• Perform refresh of end user devices in alignment with refresh schedules
• Assist with inventory activities as required weekly and monthly
• Ensure local Inventory is up to date and correct
• Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
• Ability to work within Service Now
• Strong ability to interact with Customers
• Proper Documentation of End User Issues within Service Now
• Backup and Restoration of End User Data

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.