Business Systems Analyst

Business Systems Analyst Contract Hybrid (Multiple Locations across US)

Responsibilities:

• Define, document, and maintain business processes, requirements, and policies.
  
• Manage and support operations-related initiatives identified by CX org.
  
• Identify opportunities for business process improvements and make recommendations as appropriate.
  
• Work with the team to understand and prioritize field requests.
  
• Manage the queue to provide prompt support to end users including consulting the ecosystem to resolve issues and address questions.
  
• System testing of new functionality or bug fixes.

Skills:

• Bachelor's degree in Business Systems, Computer Science, Business Administration, or equivalent.
  
• 3+ years of SDFC system experience is preferred.
  
• Salesforce admin or equivalent certification required.
  
• Ability to gather and transfer stakeholder requirements into an action plan and deliver on that action plan leveraging internal systems as needed.
  
• Ability to manage stakeholder expectations professionally.
  
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users.
  
• Strong interpersonal skills with the ability to research solutions to issues as they arise.
  
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
  
• Ability to work independently, with general direction and guidance.
  
• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.

Job Type: Contract

Duration: 4M

Work Setting: Hybrid

Interview type: Video

Rounds: 2

Location(s): Atlanta, GA; Austin, TX; Pleasanton, CA; or Boulder, CO.

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