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Technical Support Analyst 2

  • Full Time, onsite
  • Datasoft Technologies, Inc.
  • On Site, United States of America
Salary undisclosed

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Technical Support Analyst 2

Hybrid

About the Job
  • Duration: 6+ Months Contract (possibility of extension)
  • Location: Hybrid- Richmond, VA
  • Pay rate: Hourly, depending on experience
  • Job ID: 747139

Qualifications:
This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance
  • Act as a first point of contact for providing technical support to all areas within the organization.
  • Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
  • Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
  • Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
  • Triage and route advanced second and third tier requests to the appropriate technical personnel.
  • Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
  • Paid Holidays/Paid Time Off (PTO)
  • Medical/Dental Insurance
  • Vision Insurance
  • Short Term/Long Term Disability
  • Life Insurance
  • 401 (K)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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