Product Manager - Payment Tech

Product Manager (Payment Tech)

Seattle, WA (Remote)

The Payments/Contact Center/Other Product Manager is responsible for supporting agile software delivery activities for Alaska s payment applications as well as providing day to day operational support. As an individual contributor, this role exercises considerable judgment to help define and deliver on payment strategies and solutions for Alaska. This role will partner with Engineering, Design and other Product Managers to help execute on a multi-year roadmap supporting Alaska strategic business goals.

Key Duties

• Partner with Business Analysts and Business Stakeholders to define scope and high level requirements for the integration with merged company systems.
• Create user stories granular enough to be achieved in a single sprint, elaboration of Epics and Features, creating and maintaining the product backlog, supporting user and application testing and coordinating release activities
• Act as subject matter expert of capabilities in assigned portfolio and provide consultation to cross-functional partners
• Define roadmap necessary for integration with Hawaiian Airlines aligned to defined timelines.
• Define and manage the implementation plan in partnership with Technical Program Managers.
• Provides day to day support of the portfolio including managing support inquiries, responding to user feedback, creating communications, etc
• Partner with the User Experience teams as needed to provide guidance and prioritization during the product development process and participate in user research and product discovery activities
• Assist the product, engineering, and scrum team during regular ceremonies: feature review, grooming, sprint plans and demos by being the voice of the customer and communicating the value behind each product and prioritization decision
• Serves as project manager on small to medium initiatives where no project manager is assigned.
• Coordinates new and changed functionality with affected business groups to ensure seamless rollout of new capabilities
• Interacts as needed with external vendors in design, delivery and support of payment capabilities.
• Develops and reports on objectives and key results and builds ability to track and measure into offerings.
• Performs other duties as assigned.

Job-Specific Skills & Education

• Required
  • 4 years of experience in product management, program management or product ownership
  • Bachelor s degree with a focus in a related discipline, or an additional two years of training/experience in lieu of this degree.
  • Proficiency with product management methodologies (including user research and product discovery).
  • Proficiency with software development methodology, including AGILE methods.
  • Demonstrated knowledge of the software development life cycle (SDLC).
  • Excellent written and verbal communication skills with diverse audiences, including both technical and non-technical customers, colleagues, and executives.
  • Ability to facilitate user group meetings with stakeholders and drive agenda for a common solution.
  • Demonstrated ability to interact with all levels of management cross-divisionally.
  • Demonstrated ability to manage multiple projects with increased complexity.
  • Demonstrated ability to manage conflict.
  • High school diploma or equivalent is required.
  • Must be authorized to work in the U.S.
• Preferred
  • Prior product management experience with a team developing mobile applications for iOS devices
  • OR
  • Prior product management experience with a team developing applications for contact centers
  • OR
  • Prior product management experience with a team developing applications for payments or finance
  • Prior airline industry experience
  • Prior payment, financial or similar experience OR contact center experience
  • Experience managing vendor relationships

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