Service Now Product Owner (Hybrid)

Title: Service Now Product Owner

Location: HYBRID position (2 days office)

Duration: 12 + Months

Experience level: 7+ years of experience
3 Month CTH position
Contractor required to work in Central time

Responsibilities:

Product Strategy: Collaborate with the Digital Product Manager to define and execute the product strategy for our ServiceNow ITSM offerings, ensuring alignment with business objectives.
Requirements Management: Gather, prioritize, and manage product requirements from stakeholders, clients, and cross-functional teams. Clearly communicate these requirements to the development teams.
Roadmap Development: Contribute to the creation and maintenance of the product roadmap. Ensure that it aligns with the overarching product strategy and market trends.
Product Backlog: Maintain a well-defined and prioritized product backlog, breaking down features into user stories with clear acceptance criteria.
Leading the Product Team: Lead the matrixed product team through influence as well as task assignment authority, mentoring, and coaching all team members to fulfill the product vision.
Development Team Collaboration: Work closely with development teams to provide guidance, answer questions, and ensure successful delivery of product features.
User-Centered Approach: Champion a user-centric design and development approach, working closely with UX/UI teams to optimize the user experience.
Testing and Validation: Coordinate testing and validation activities to ensure that developed features meet quality and performance standards.
Release Management: Manage product releases, defining the scope, and ensuring successful delivery on time.
Process Owner and Stakeholder Engagement: Engage with process owners and stakeholders to understand their needs, gather feedback, and drive continuous improvement.
Documentation: Maintain accurate and up-to-date product documentation, including user guides, release notes, and product roadmaps.

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