Service Desk Technician

Ledgent Technology is looking for a Level 2 Service Desk Technician to work on-site 5 days a week in Rocky Hill, CT.

You will be answering technical support calls, handling ticket queues, and collaborating with vendors to resolve issues.

This will be a contract-to-hire opportunity.

Job Requirements:

• 2-3 years of IT Help Desk experience


• Strong problem-solving, critical thinking and communication skills


• Experience with Office365 and Microsoft technologies


• Experience working with Active Directory and password resets


• Basic network and server knowledge (DHCP, DNS, Hardware, Routing, etc.)

Preferred Qualifications:

• Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+


• Associate or Bachelors degree in IT field


• Prior experience working in an MSP environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.