Operations Coordinator
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*Description*
Purpose: The Operations Coordinator, with a high degree of autonomy, will organize and coordinate
office administration and procedures, in order to ensure departmental effectiveness, efficiency and
safety of patients who transition to the community. This includes maintaining intra-office
communication protocols, streamlining administrative procedures, inventory control and support to
staff and leadership. Population served based on scope of services in the department.
Essential Responsibilities
equipment, bills and errands; Organizing and scheduling meetings and appointments and by
carrying out the planning and execution of equipment procurement.
editor for the department.
transportation for patient discharge, including Medicaid transportation per established process.
Handles patient/customer complaints and elevates as appropriate.
transportation and medication. Processes and monitors case manager’s submission of DME
vendor paperwork and check request, ensuring appropriate payment.
License, Registration, Or Certification Requirements
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Vassar Brothers Medical Center
Org Unit: 1190
Department: Care Coordination
Exempt: No
Salary Range: $16.00 - $29.51 Hourly
Purpose: The Operations Coordinator, with a high degree of autonomy, will organize and coordinate
office administration and procedures, in order to ensure departmental effectiveness, efficiency and
safety of patients who transition to the community. This includes maintaining intra-office
communication protocols, streamlining administrative procedures, inventory control and support to
staff and leadership. Population served based on scope of services in the department.
Essential Responsibilities
- Supports the daily operations of the department including, developing and implementing office
equipment, bills and errands; Organizing and scheduling meetings and appointments and by
carrying out the planning and execution of equipment procurement.
- Runs and prepares Case Management reports and assists with creating presentations for
- Assists staff in identifying gaps in services or other problems in procuring.
- Requests medical records for appeals, following processes established by the Health Information
- Assists in timely sorting and disseminating requests for medical information from insurers and
- Reviews and accurately records daily staff attendance, routine time off, and unscheduled time
editor for the department.
- Responds to inquiries and facilitates communications with the System Business Office related to
- In collaboration with a case manager, alerts staff of pending patient discharge as soon as
transportation for patient discharge, including Medicaid transportation per established process.
Handles patient/customer complaints and elevates as appropriate.
- Tracks and monitors department expenditures and reconciles expenses and vouchers charged to
transportation and medication. Processes and monitors case manager’s submission of DME
vendor paperwork and check request, ensuring appropriate payment.
- Provides IT security paperwork for high volume community partners who request access to
- Manage patient functional status needs for transportation and obtain insurer data using the
- Supports functions of case managers through communication, retrieval of information from
- Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor).
- Demonstrates regular, reliable and predictable attendance.
- Performs other duties as required.
- Associate Degree or equivalent experience.
- Minimum of one to three (1-3) years health care related experience in a fast-paced office
- PREFER: Payroll/Time and Attendance experience.
- PREFER: Experience with Cerner or related EMR system.
- Knowledge of common medical terminology and insurance plan concepts..
- Excellent written and verbal communication skills
- Time management skills with the ability to multi-task.
- Attention to detail and problem solving skills.
- Proficient in MS Office (Word, Excel, Power-point)
- Must be able to work independently, problem solve, manage stress, and prioritize work.
- Ability to form positive, collaborative relationships with hospital staff, providers, patients and
License, Registration, Or Certification Requirements
- Current Notary, or obtained within 6 (six) months of hire
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Vassar Brothers Medical Center
Org Unit: 1190
Department: Care Coordination
Exempt: No
Salary Range: $16.00 - $29.51 Hourly
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