Customer Support Analyst

Education

Bachelor s Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience

Required Experience

1. Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
2. Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
3. Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
4. Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
5. Ability to plan, organize, manage and track projects
6. Ability to communicate effectively both verbally and in writing
7. Ability to read, understand, and comply with the department's policies

. Advanced knowledge of Microsoft products, including operating systems, Office suite and Outlook in a networked environment
2. Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
4. Skilled in the installation, maintenance, trouble shooting, and support of audio video presentation equipment including basic room setup and design.
5. Ability to perform advanced troubleshooting on various manufacturers of audio video equipment
6. Ability to plan, organize, manage and track projects
7. Ability to communicate effectively both verbally and in writing
8. Ability to read, understand, and comply with the department's policies
9. Ability to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is required
10. Familiar with iPhone and Android Smartphones

Personal Attributes:
1. Able to be trusted with sensitive information
2. Accountable team player who believes no task is too small or too big to tackle
3. Possess a high level of honesty and integrity in all matters
4. Experience at working both independently and in a team-oriented, collaborative environment
5. Advanced interpersonal, written, and oral communication skills
6. Excellent listening and interpersonal skills
7. Ability to conduct research into issues and topics as assigned
8. Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
9. Must be able to learn, understand, and apply new things quickly
10. Ability to effectively communicate ideas
11. Highly self-motivated and directed
12. Keen attention to detail
13. Proven analytical and creative problem-solving abilities
14. Ability to effectively prioritize and execute

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.