Customer Service Representative - 149412

About Atrium

What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview

Our client is a growing boutique retail company headquartered in the heart of Manhattan, New York. They are looking to add a Customer Service Representative to handle incoming requests from customers. The ideal candidate will be enthusiastic, passionate, and ideally have some true call center customer service experience.

Salary/Hourly Rate

$23 – $26/hr

Position Overview

The ideal Customer Service Representative candidate will thrive in a fast-paced environment, demonstrating excellent communication skills, a positive attitude, and a commitment to customer satisfaction. The Customer Service Representative works collaboratively with team members to ensure a seamless customer experience.

Responsibilities Of The Customer Service Representative

• Respond to customer inquiries and complaints via phone, email, and in-person
• Provide accurate information about products, services, and policies
• Resolve customer issues promptly and effectively
• Document customer interactions and feedback
• Assist with inventory management and order processing as needed
• Support the ecommerce team in managing online customer inquiries
  
  

Qualifications For The Customer Service Representative

• Proven experience in a customer service role, especially within a retail or ecommerce environment
• Experience with call center customer service
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-centric approach
• Proficient in using customer service software and WMS/ERP
• Ability to remain calm and positive under pressure
  
  

Education Requirements

• High School diploma or GED is required
• Some college coursework or a degree in Business, Communication, or a related field is preferred
  
  

Benefits

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
  
  

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

Position ID: 149412