Customer Service Representative B2B Exp
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New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.
Job Title: Customer Service Rep with B2B Exp
Location: 100% remote
Duration: 5 Months
o Assist customer-facing team to deliver prompt, convenient, and professional customer service to assigned clients.
o Assist team with back-end tasks, such as but not limited to, invoicing, sending data requests, and following up with clients.
o Proactively manage order process.
o A minimum of one year of business-to-business (B2B) client/customer service experience is highly preferred.
o Ability to absorb product knowledge quickly and process information to apply to client needs.
o Strong analytical stills, along with excellent organizational, time management, and multi-taking skills.
o Proficient with Microsoft Office Suit applications including Word, Excel, PowerPoint, and Outlook.