Senior Director of Operations

Job Summary:

In the Senior Director of Operations and Client Services role at Minnesota Mental Health Clinics, you will have the unique ability to administratively support a team of individuals with a shared passion of bringing accessible mental health services to our communities. This opportunity will allow you to lead a dedicated team to deliver exceptional administrative support and help enhance our client services by optimizing clinician workflows and driving financial successes. Those who excel in this role would thrive in a dynamic environment where you can make strategic decisions that impact the lives of thousands.

Key Responsibilities:

• Elevate Client Services:
• Champion the client experience by refining and implementing best practices in scheduling, onboarding, and support.
• Oversee and lead a team dedicated to delivering best-in-class service, with a strong focus on operational excellence and the continuous measurement of service quality, while addressing client needs with empathy and efficiency.
• Continuously innovate processes to enhance client satisfaction and streamline service delivery.
• Drive Revenue Cycle Management:
• Oversee and optimize the billing and claims process to ensure accuracy and timeliness.
• Develop strategies to maximize revenue, manage accounts receivable, and drive financial performance.
• Collaborate with finance teams to monitor and report on financial metrics and KPIs.
• Optimize Clinician Practice Management:
• Create and manage effective workflows for clinician schedules, PTO, and performance evaluations.
• Support the professional development of clinicians, fostering an environment of continuous learning and growth.
• Ensure practice areas are optimized to support efficient and high-quality client care.

• Ensure Operational Excellence:
• Oversee the daily operations of the clinic, including facility management and coordination of remote operations.
• Maintain a clean, safe, and well-equipped environment for both staff and clients.
• Implement and monitor operational procedures to ensure smooth and efficient clinic operations.
• Develop and Implement Communication Strategies
• Design and implement communication plans that foster better knowledge sharing and employee engagement across departments.

• Create processes that promote open communication and collaboration between teams, ensuring alignment on goals and priorities.

• Assist in crafting and delivering communications related to organizational changes, ensuring that staff are informed, engaged, and supported during transitions.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Healthcare Management, or a related field. Master’s degree or advanced certification is a plus.
• Experience: Proven track record with at least 3 years in healthcare operations, particularly within outpatient or behavioral health settings.
• Skills:
• Inspirational leadership with a talent for motivating and managing large teams.
• Strong understanding of client services and revenue cycle management.
• Excellent problem-solving abilities with a proactive approach to operational challenges.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with staff, clients, and stakeholders.
• Proficiency in healthcare management software and systems.