Assistant Customer Service Coordinator

Description

Are you mission-driven and passionate about helping others succeed?

Do you strive to lead, follow, and act with integrity?

Are you the one who honors your commitments?

Is building trusting relationships an integral part of why you do what you do?

Do you push limits and challenge the status quo?

If you answeredYES,keep reading to find out how you can contribute to Team USA's success!

Here's a Summary Of Responsibilities

Assist with daily direction and support in efficiently operating the dining services function. Assist in maintaining the service function's quality and quantity, ensuring serving lines are adequately maintained, stations are stocked, and nutritional information is displayed correctly. Leads by example and ensures department standards are upheld.

Here's How You'll Have An Impact

• Cashier Operations
• Fulfill cashier duties whileassisting inserviceand dining operations. Follow cashier standard operating procedures by adhering to company policy.
• Assist with the efficient operation of the cashier function, including accurate daily reconciliation of credit card transactionsand daily sales reporting.
• Ensure management approves program meal coupon orders. When orders are ready for pick up, fulfill requests and obtain signatures.
• Handle dining room reservations and ensure table setup and reserved signs are in place before the customer's arrival.
• Report any ID card discrepancies to management immediately, including name, affiliation, date, andtime.
• Ensure the chefon dutyhas forecasted and actual meal numbers for the shift.
• Assist withdaily/monthly reports.
• Dining Operations
• Provide daily operationalsupporttofront operations team members, ensuring efficient and effective operations. Maintain the sanitation level of dining andserveryareas.
• Ensure that nutritional information andsignagearecorrectly displayed. Bring any concerns for such information to the registered dietician. Ensure that serving utensils are accurate for athletes' portion control and that serving lines are maintained at the highest level.
• Assist with frontoperationstemporary staff training and orientationas needed.
• Reportand follow through with accidents/incidents, includingdocumentation and management notification.
• Assist in coordinating the safety and sanitation of the Food & Nutrition Service department. Ensuremaintenance reports and daily shift reports are complete. Assist with the sanitation of all front-of-the-houseareas and report environmental service issues to the Executive Chefand/or dining leadership.
• Department Operations
• Obtain customer service feedback andassist with maintainingcommunication of remedial action and department operational improvements. Workwith the Customer Service Coordinator to develop new operating materials and support services, including training.
• Assist management by working large functions as assignedand overseeing staffing and front operations to meet event requirements.
• Assist with inputting FMD work orders and reports equipment malfunctions immediately. Maybe required to call in service vendor after hours or on weekends
• Perform any combination of duties for cashiers and other service staffas needed.
• Take the initiative to suggest improvements to the operating format, communicate ideas about improving and maintaining standards in their area, and fill in as needed to ensure efficient operations.
• Follow policies and procedures of the USOPC, OPTC, and department. Complywith OSHA work and Health Department food safety regulations. Uphold the USOPC code of ethics.
  

Here are the skills and experience you'll need to be effective:

• Education in the hospitality industry or equivalent related work experience
• Minimum 2-3 years of experience as a cashier and service provider
• Computer program experience in Microsoft: Word, Publisher, PowerPoint, Excel, and Notes.
• Strong organizational skills and attention to detail.
• Excellent written, oral, and professional communication.
• Ability to work independently under pressure.
• Thorough knowledge of proper sanitation and safety procedures.
• Ability to display good customer service skills to internal and external customers.
• Able to communicate effectively and be a team player.
• Ability to effectively lead and guide a work team and lead by example.
• Knowledge of proper use of chemicals. Complies with OSHA work safety and Health Department food safety regulations.
• Maintains confidentiality on USOPC and department matters.
  
  

Here are some things that will make you super competitive for this role:

• ServSafe Certificationpreferred, or willingness to obtain
  
  

Here Are The Tools, Equipment, & Conditions

• Shared workspace
• Prolong standing, bending, kneeling,and stretching.
• Ability to lift/move 50 pounds with buddy system
• Various commercial food service equipment
• Ableto work aflexiblework scheduleto include days,nights, weekends,and holidays
• Essential personnel position requiredto report to work as scheduled
• Regular attendance at work is an essential job function
  
  

Here's Where You'll Work

• This hub-based position will regularly work from the Colorado Springs Olympic & Paralympic Training Center.
  
  

Here's Some More Information You Need To Know

• Hiring Pay Range: $16.91 - $19.87 per hour.
• This full-time, non-exempt position is intended to work 40 hours per week.
• Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 5% target. The USOPC may change or eliminate this program at any time at its sole discretion.
• Benefits: This position will be eligible for USOPC benefits. You can view a summaryhere.