IT Support Specialist
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Job Description
Location: NYC, NY(In Office Monday to Friday)
Duration: 6 months (possibility to extend)
MUST
Minimum education, years of experience, or technical skills required?:
4-5 years' worth of experience Customer service, will need to work with and support VP's, Directors and Executive Leadership team
Hands on experience with MacOS and Windows Fundamental understanding of both systems
Triage issues in person, troubleshooting
Customer Service experience: Looking for those who have called out customer service
Jamf Okta google certifications Not interested in Oracle
Description
Searching for an experienced IT Support Specialist. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations in both our San Francisco headquarters and remote offices across the country.
You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.
Responsibilities
Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
Create accounts for new hires Deploy and support software to end-users
Respond to support requests in the IT Helpdesk both in person and via a ticketing system
Manage inventory for hardware and software
Requirements
2-3+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc.
Knowledge of administration of Apple computer products using enterprise management tools
Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
Solid problem solving skills
Ability to lift heavy equipment (50+ pounds) as needed
Location: NYC, NY(In Office Monday to Friday)
Duration: 6 months (possibility to extend)
MUST
Minimum education, years of experience, or technical skills required?:
4-5 years' worth of experience Customer service, will need to work with and support VP's, Directors and Executive Leadership team
Hands on experience with MacOS and Windows Fundamental understanding of both systems
Triage issues in person, troubleshooting
Customer Service experience: Looking for those who have called out customer service
Jamf Okta google certifications Not interested in Oracle
Description
Searching for an experienced IT Support Specialist. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations in both our San Francisco headquarters and remote offices across the country.
You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.
Responsibilities
Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
Create accounts for new hires Deploy and support software to end-users
Respond to support requests in the IT Helpdesk both in person and via a ticketing system
Manage inventory for hardware and software
Requirements
2-3+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc.
Knowledge of administration of Apple computer products using enterprise management tools
Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
Solid problem solving skills
Ability to lift heavy equipment (50+ pounds) as needed
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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