AVP - Salesforce CRM

Position responsibilities Include:

• Lead strategy, planning, development, release and operations of university wide applications and data integration services
• Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.
• Foster staff development.
• Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.
• Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders. Lead strategy, planning, development, release and operations of university wide applications and data integration services.
• Perform the critical role of service owner or oversee the service management for CRM related applications.
• Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.

Required Skills

Qualifications:

• Education:
• A bachelor s degree in a technology or business-related field such as computer science, information systems, mathematics, or business administration is required.
• A master s degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred but not required.
• Experience:
• Minimum of 12 years of direct experience, with 8 years in a leadership role.
• Experience in Higher Educations is desirable.
• Technical Skills:
• CRM expertise: Significant knowledge of CRM solutions use in Higher Education such as Salesforce.com, Blackbaud, Slate, and/or Liaison is essential.
• Data integration: Knowledge of integrating CRM systems with other applications and data sources.
• Software development: Understanding of software development best practices and methodologies.
• CRM governance: Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.
• Strong Leadership and Management Skills
• Strong Communication and Collaboration Skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.