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Assistant Vice President - Salesforce CRM

  • Full Time, onsite
  • INFOMATICS
  • Hybrid 2 - 3 Days Onsite, United States of America
Salary undisclosed

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Title: AVP Salesforce CRM
Location: Boston, MA
Duration: Fulltime/Permanent

Position responsibilities Include:

  • Lead strategy, planning, development, release and operations of wide applications and data integration services
  • Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.
  • Foster staff development.
  • Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.
  • Partner with central business owners as well as other stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders. Lead strategy, planning, development, release and operations of wide applications and data integration services.
  • Perform the critical role of service owner or oversee the service management for CRM related applications.
  • Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.

Required Skills

Qualifications:

  • Education:
    • A bachelor s degree in a technology or business-related field such as computer science, information systems, mathematics, or business administration is required.
    • A master s degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred but not required.
  • Experience:
    • Minimum of 12 years of direct experience, with 8 years in a leadership role.
    • Experience in Higher Educations is desirable.
  • Technical Skills:
    • CRM expertise: Significant knowledge of CRM solutions use in Higher Education such as Salesforce.com, Blackbaud, Slate, and/or Liaison is essential.
    • Data integration: Knowledge of integrating CRM systems with other applications and data sources.
    • Software development: Understanding of software development best practices and methodologies.
    • CRM governance: Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.
  • Strong Leadership and Management Skills
  • Strong Communication and Collaboration Skills

Best Regards

Hemanth Kumar

EoE

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