IVR Architect/ Contact Center Architect/ AI Architect/ Chatbot Architect/ CCAI Architect

Role: CCAI Architect

Location: Alpharetta, GA (Hybrid)

Duration: 12+ Months

Mandatory:

• Google Cloud Platform
• NLP
• CCAI and Python

Requirements:

• Design and implement Infrastructure/Cloud Architecture for a small/mid-size project
• Design and implement the architecture for the projects
• Guide and review technical delivery by project teams
• Provide technical expertise to other projects Typical performance measures: of reusable components / processes developed, # of times components / processes reused
• Customer feedback on overall technical quality (zero technology related escalations)
• Relevant Technology certifications
• White papers/document assets published / working prototypes Performance Areas:
• Solution Definition and Design:
• Define Architecture for the small/mid-sized kind of project
• Design the technical framework and implement the same
• Present the detailed design documents to relevant stakeholders and seek feedback
• Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance from the senior architect
• Implement best optimized solution and resolve performance issues

Requirement gathering and Analysis:

• Understand the functional and non-functional requirements
• Collect non-functional requirements (such as response time, throughput numbers, user load, etc.) through discussions with SMEs, business users
• Identify technical aspects as part of story definition, especially at an architecture / component level

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