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.NET Developer

Salary undisclosed

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Job Title: Team Lead

Location: Atlanta, Georgia

Client: State of Georgia

Experience: 8+ years of experience in full-stack development

Technical Leadership:

Responsibilities:

Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.

Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.

Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.

Ensure that customer SLAs are met on a daily, monthly basis

Evaluate and recommend software solutions to improve the ability to support GDOT s IT enterprise applications.

Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of GDOT.

Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.

Interview candidates and hire qualified individuals to fill open roles within the department

Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT Management

Develops and mentor staff to a high level of competency

Handles issues of a highly technical nature and challenging calls from clients

Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.

Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.

Remains current on internal procedures and external client requirements

Preferred Qualifications

Five (5+) years of experience managing, supervising or leading a support team.

Seven (7+) years of experience as a Technical lead.NET developer, IT technical lead role

Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.

Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products

Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS

Experience with ServiceNow ITSM

Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)

Ability to resolve issues and exhibit strong initiative

Excellent planning, training, and follow-up skills and analytical abilities

Strong problem-solving and analytical abilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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