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Help Desk Specialist

  • Full Time, onsite
  • Info Origin Inc.
  • Hybrid4 days/week onsite, United States of America
Salary undisclosed

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  • Job Title: Technical Support Analyst 2 (Hybrid)
  • Duration : long-term contract
  • Location : Richmond, IN
  • Interview : Only Video

Position Overview:
This position offers consultative and technical support services to DBHDS staff, ensuring timely problem resolution, system/data access, and optimal system performance.

Key Responsibilities:

  • Serve as the first point of contact for technical support within the organization
  • Provide telephone, walk-in, and email support to the Help Desk for field, faculty, and staff
  • Accurately document requests and efforts in the Help Desk Ticketing and Inventory Management systems
  • Install, configure, and maintain desktop and laptop hardware and software for faculty and staff
  • Triage and escalate advanced second and third-tier requests to appropriate technical personnel
  • Maintain strong working relationships with IT professionals (network services, software engineers, application developers) for timely issue resolution or escalation on behalf of the user.

Skills Required:

  • Ability to diagnose and resolve technical issues efficiently.
  • Hands-on experience and experience with ticketing systems such as Service Now.
  • Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
  • Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).

For more information please contact at or +1-

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