Service Now Product Owner

• Experience level: 10+ years of US experience - Indian exp above 10 yrs will be added advantage but last 10 yrs of US exp mandatory
• Share educational certificate, and DL along with tracker for submission
• Contractor required to work in Central time
• Billing will start on client on-boarding completion
• This is a HYBRID position requiring 2 in-office days at candidate s local office per week. Travel costs are not reimbursable.

What You'll Do:

• Product Strategy: Collaborate with the Digital Product Manager to define and execute the product strategy for our ServiceNow ITSM offerings, ensuring alignment with business objectives.
• Requirements Management: Gather, prioritize, and manage product requirements from stakeholders, clients, and cross-functional teams. Clearly communicate these requirements to the development teams.
• Roadmap Development: Contribute to the creation and maintenance of the product roadmap. Ensure that it aligns with the overarching product strategy and market trends.
• Product Backlog: Maintain a well-defined and prioritized product backlog, breaking down features into user stories with clear acceptance criteria.
• Leading the Product Team: Lead the matrixed product team through influence as well as task assignment authority, mentoring, and coaching all team members to fulfill the product vision.
• Development Team Collaboration: Work closely with development teams to provide guidance, answer questions, and ensure successful delivery of product features.
• User-Centered Approach: Champion a user-centric design and development approach, working closely with UX/UI teams to optimize the user experience.
• Testing and Validation: Coordinate testing and validation activities to ensure that developed features meet quality and performance standards.
• Release Management: Manage product releases, defining the scope, and ensuring successful delivery on time.
• Process Owner and Stakeholder Engagement: Engage with process owners and stakeholders to understand their needs, gather feedback, and drive continuous improvement.
• Documentation: Maintain accurate and up-to-date product documentation, including user guides, release notes, and product roadmaps.

What Experience You Need:

• Proven Product Ownership: You should have at least 3-5 years of experience as a Product Owner, with a track record of successfully delivering software products.
• ServiceNow Expertise: A strong understanding of the ServiceNow platform, especially in the context of IT Service Management (ITSM).
• Requirements Management: Proficiency in gathering, prioritizing, and managing product requirements using Agile methodologies.
• User-Centric Mindset: Experience in promoting user-centered design principles, enhancing the overall user experience.
• Excellent Communication: Strong communication skills to effectively convey product requirements and vision to development teams and stakeholders.
• Agile Practices: Familiarity with Agile development practices and the ability to adapt to changing requirements and priorities.
• Automation/Orchestration: Familiarity with automation and orchestration concepts, particularly within the context of ServiceNow.
• Process Optimization: Proven experience in optimizing processes to enhance operational efficiency.
• Problem Solving: Strong analytical and problem-solving skills to address complex challenges in product development.
• ServiceNow ITSM Experience: Previous experience with ServiceNow ITSM implementations or configurations.

What Will Set You Apart:

• Certifications:

o ServiceNow, ITIL or Agile certifications would be a plus.

o ServiceNow Administration Fundamentals ? Certified System Administrator (CSA)

o ServiceNow ITSM Fundamentals

o ServiceNow Performance Analytics (PA) Essentials

o ITIL v3/v4

o Agile SAFe Certifications

• ServiceNow CMDB Experience: Proficiency in managing and optimizing ServiceNow Configuration Management Database (CMDB) in alignment with the Common Services Data Model (CSDM) for improved service management and IT Operations.

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