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  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
  3. Click Privacy and Security.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Technical Support Analyst 2

  • Full Time, onsite
  • V.L.S. Systems, Inc
  • On Site Hybrid, United States of America
Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Role: Technical Support Analyst 2

Location: Richmond, VA Onsite - 4 days a week.

Duration: 06 Months

Interview: Skype/Webex/Video

Work Arrangement: Onsite

Duration: Expected duration March 23, 2025, with possible extension

ON SITE REQUIRED: 4 days a week.

Parking is NOT provided for contractors.

Description:

This position provides consultative and technical support services to the Agency staff to ensure timely problem resolution, system/data access and optimal system performance

Act as a first point of contact for providing technical support to all areas within the organization.

Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.

Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.

Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.

Triage and route advanced second and third tier requests to the appropriate technical personnel.

Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

Skill Required / Desired Amount of Experience

Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions Required 3 Years

Ability to explain technical concepts in simple terms to non-technical users Required 3 Years

A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious Required 3 Years

Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now Required 3 Years

The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions Required 3 Years

Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer Required 3 Years

Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP) Required 3 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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