Application Solutions Engineer, ALM tools

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The Position

We advance science so that we all have more time with the people we love.

The Opportunity

The Applications Solutions Specialist is a member of the Documentation & Tools Management Chapter; part of the global team within Roche Diagnostics Solutions R&D that focuses on internal improvement. Our overall goals are to increase productivity, efficiency, and improve the ability of the R&D organization to collaborate across its global organizational interfaces. The work involves reducing complexity of systems, harmonizing processes, tools, and business practices, and building connections across geographical and organizational silos.

The Applications Solutions Specialist will be responsible for providing technical and operational support, as well as day to day support, for internal R&D engineering tools, including Intland Codebeamer ALM.

This position requires a demonstrated level of experience working cross functionally and with all levels of employees.

• You will act as a local internal software tool/system business representative or business owner; you will act as the primary point of contact for end users of internal tools and systems - utilizing a deep understanding of internal customer needs and requirements for successful adoption, utilization, and evolution of internal software tools.
• You will collaborate with technical, business and/or global teams to implement new and evolved internal software tool capabilities and business process changes in accordance with business goals, new product launch timelines, compliance requirements, process improvements, or other corporate initiatives; you will represent your business area / internal customers needs to the global team leveraging your deep understanding of stakeholders' needs.
• You will utilize and combine your expert knowledge of internal data structures, tool capabilities, system architecture and local business processes and needs to support tool adoption, testing, runtime issues, integration, troubleshooting and additional business requirements.
• You will interact with end-users providing a strong customer-service oriented communication style and approach; you will effectively collaborate with local leadership, stakeholders, spanning both R&D, Quality, and IT teams.
• You will evaluate information gathered from multiple sources, reconciling conflicts, disseminating high-level concepts into details, identifying root cause of problems and creating logical and innovative solutions where possible.
• You will train end users on the use of systems and tools through classroom or virtual sessions; you will gain/maintain knowledge and skills of related technologies, processes, and solutions through in-services, workshops, and/or seminars.
• You will support the Documentation & Tools Management Chapter's role in driving R&D strategic initiatives to implement tool harmonization and process improvement initiatives that either streamline, create consistency, reduce cost, and or increase productivity of R&D.

This position is based on-site at one of our Roche sites or remote.
Relocation benefits are not offered for this role.

Who You Are:

(Required)

• You have a Bachelor's degree in Physics, Engineering and/or other related fields
• You have 2+ years of demonstrated experience using a lifecycle management software (e.g. Codebeamer)
• You have 2+ years experience supporting design control processes in an IVD-regulated product development environment

Preferred:

• You have demonstrated ability supporting organizational change management initiatives and demonstrated knowledge of OCM practices and methodologies
• You have 2+ years of experience in a customer service oriented role supporting product development in an IVD regulated environment
• You have demonstrated knowledge of sequencing and pathology product development processes, technologies, and products
• You have demonstrated ability to prioritize a workload with multiple tasks and multiple demands and meet due dates; you have excellent organizational, time management and time tracking skills
• You have demonstrated ability to respond effectively to sensitive inquiries, customer inquiries or complaints; as well as, the ability to communicate effectively both orally and in writing with management, peers and individuals.
• You have strong interpersonal skills, including: the ability to work well with others in a proactive, positive and constructive manner; a desire to deliver service excellence; and the ability to communicate with all levels within the organization.

Relocation benefits are not offered for this role.

T he expected salary range for this position is $73,000 - $160,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Ventana Medical Systems, Inc. (Ventana), a member of the Roche Group, innovates and manufactures instruments and reagents that automate tissue processing and slide staining for cancer diagnostics. Our integrated staining, workflow management and digital pathology solutions optimize laboratory efficiency to reduce errors and support diagnosis for pathology professionals. Together with Roche, Ventana is driving personalized healthcare through accelerated drug discovery and companion diagnostics.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.