Telecommunications Analyst

Note: This position is mostly remote but will require office visits as needed.

Travel: In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited. This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.

Job Description:

• Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cell phones and other video conferencing solutions.
• Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smartphones (iOS), VoIP, and PBX telecom systems.
• Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected.
• Occasional long hours are possible, but limited.
• This is a 100% remote position with office visits as needed. Applicants must reside within the State of Wisconsin.
• This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.

Job Responsibilities:

• Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
• Working knowledge of Networking concepts
• Experience with Cisco phones and infrastructure

The client s telecom group manages:

• Cisco infrastructure and endpoints
• Mitel VoIP PBX and ACD
• Telecommunication Company management
• Smart phone support
• Airwatch
• Apple Business Management
• Video conferencing account management.

Preferred vendor Experience:

• USCC
• Verizon
• AT&T (FirstNet)
• Zoom
• AirWatch
• Apple Business Management
• Microsoft
• Cisco Webex.

Top Skills & Years of Experience: 1 5 Years

• Video Conferencing infrastructure and endpoints management
• Mobile device support and Management
• Customer Service
• Working knowledge of iPhones and iPads
• Strong customer service skills
• Ability to work in a fast paced environment.

Required soft skills:

• Ability to work independently but in a team environment-
• Able to meet deadlines
• Punctual
• Ability to multi-task and balance their work day
• Ability to troubleshoot complex problems and determine a solution.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.