Dynamics 365 Lead - Field Service & Customer Service

• Expertise in Dynamics 365 Customer Engagement Dynamics 365 Field Service and Customer Service modules.
• Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
• Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
• Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
• Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
• Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.
• Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform's use at Client.
• Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
• Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
• Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
• Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
• Contribute to improving our processes and policies within the program.
• Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)
• Other duties as assigned.

• Strong organizational and interpersonal skills.
• Logical, clear and concise written and verbal communication skills.
• Ability to work seamlessly within a team as well as manage individual tasks.
• Ability to react quickly to a fast paced, rapidly changing environment.
• Rely on experience and judgment to plan and accomplish goals.
• Independently perform a variety of complicated tasks.
• Work with a team of Developers and System Engineers.
• Communicate clearly and effectively, both speaking and in writing.
• Review & refine existing processes to better align with agency/group priorities.
• Review the existing procedures and propose, execute, and/or direct necessary changes.
• Participate in on-call duties as necessary.
• Be able to work from-home and still provide expected level of support.
• Be available to support after hours work as needed.

Skill	Required / Desired	Amount	of Experience
Experience as a D365 Technical Lead	Required	5	Years
Experience with creating and managing of solution using Dynamics 365 Field Service & Customer Service.	Required	8	Years
Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365	Required	8	Years
Custom development experience using .Net, JavaScript and C#	Required	5	Years
Experience with Power Platform and Dataverse	Required	3	Years
Experience with using standard & premium connectors with PowerApps and Power Automate	Required	3	Years
Experience with DevOps in Power Platform/D365 Environments	Desired	2	Years
Experience with Data Integrations and Migrations using SSIS Packages	Desired	5	Years

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