Change Management - IT Service Management (ITSM)

Job Title : Change Management - IT Service Management (ITSM)

Location : Waukegan, IL

Duration: Long Term Contract

Open to: C2C (Corp-to-Corp) candidates

Job Description:

• Audit implemented changes for Policy compliance. Primarily, but not limited to, High/Medium risk changes and for manufacturing locations.
• Audit proposed changes V Pre-CAB reviews, documentation.
• Run regular investigations to identify unauthorized changes
• Data mining on issues caused by changes
• Report Change metrics to AbbVie stakeholders and other business units to provide actionable information
• Manage failed change process
• Standard change re-certification (yearly)
• Manage Year-End change exemption process
• Train the Change staff in adopting formal methods in assessing the impact of proposed changes. This may require creation of additional templates that help in thorough assessment of risks and impacts from the proposed changes
• Change-related knowledge articles management (need based)
• Manage CAB process and meeting
• Verify pre-production testing
• Identify low risk and repetitive changes and make efforts to convert them as Standard Changes
• Periodically analyze the Urgent (Emergency), Expedited and Latent changes to identify and investigate any possible misuse of these change categories

Key skills: Change Management - IT Service Management (ITSM), Change Control Manager, Change Advisory Board (CAB) Manager, Policy Compliance Auditing, Change Auditing (Pre-CAB Reviews), Data Mining & Analysis, Change Metrics Reporting, Change Exemption Process, CAB (Change Advisory Board) Management

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.

Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.

With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.

Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.

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