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Jobs or company...
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IT Support Specialist (Tier I)

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Our client, an IT Services organization supporting commercial and federal clients, is seeking a Tier I Support Specialist to work closely with the Tier II support person to support internal users and coordinate directly with the Manage Services team. This role will serve as the first contact for internal CUSTOMER Staff who need end user technical assistance via the phone or email.

The initial contract is for 6-12 months with the potential to extend based on job performance and business needs. The selected IT Support Specialist will be required to work onsite Monday to Friday in Reston, VA. Travel by car to additional customer facilities in or near Reston may be necessary.

Essential Duties and Responsibilities:

1. Ticket Assignment oversight.
- Create, work on, and collaborate with our client's support team to close service tickets
- Maintain/Manage inventory data
2. Account Management
- User Account: - Collaborating with Red River for Managing users accounts with Active Directory
- Other Applications: - Managing users accounts in other Applications such as Office 365, Adobe Cloud, etc.
- Permissions: Assigning files and folder permissions.
- New Hire & Departure: Assist with preparing new hires and departures.
3. First Call
- Answering IT hotline calls, creating tickets for these requests.

4. Deskside / Remote Support
5. Mobile Devices
- Troubleshoots and assists in resolving technical problems and provides support to all departments in connection with mobile devices such as iPads, iPhones, and Android devices.
- Utilizes mobile device management software to maintain inventory of customer-owned mobile device fleet.
6. Provides first-tier technical support to CUSTOMER staff on desktop, printer and hardware issues that are non-application and non-networking.
7. Escalates support to our client's team to troubleshoot networking issues.
8. Software & Hardware Support
- Serves as first tier technical support on telecommunications operations.
- Troubleshoots and resolves technical problems and provides support to all departments in connection with VoIP telephone and voicemail systems.
- Procures and maintains inventory of telecommunications equipment. Manages moves, adds, and changes of telephone and voicemail configuration.
- Performs first-tier installation, maintenance, configuration, data transfer and troubleshooting on workstation hardware and software.
- Images computers by using MDT.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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