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Jobs or company...

W2 - Desktop Support IV (Active Directory, Customer Service, S/w & H/w troubleshooting) - Local/Onsite

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified
Description:
The client is looking for Desktop Support IV
Will close to submissions on 9/25/24 at 4:00PM CST.
Top Required Skills & Years of Experience:

At least 10 years' experience in the following:
- Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required
Nice to Have Skills:

- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.
Interview Process: First round via Teams, Second round On-site in Madison.
Duration of the Contract: 6/30/2025 with potential for extension
Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.
Full job description attached.
Position Summary:
This position reports directly to the 11T User Support Services Manager and will be working as part of the Surgery user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
Job Responsibilities:
  • Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
  • Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
  • Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
  • Documents inquiries and responses and recommends procedural improvements to unit leadership
Additional details:
- The selected hire MUST have an up-to-date flu shot. Requirement information can be found in the vaccination document in the Attachments section. Proof of vaccination will be required during onboarding.
- The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier.
Pay range: $27 to $31 per hour on W2.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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