Senior CRM Manager

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we're taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we've been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!

Main Purpose

As a Senior CRM Manager, you will oversee the development and execution of the customer relationship management strategy. This role is crucial for driving customer engagement, retention, and revenue growth by creating data-driven strategies that deliver personalized and effective customer journeys. The ideal candidate is analytical, customer-focused, and adept at using CRM tools to optimize communication and business outcomes.

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Oversee system integrations for data capture and management (including event/attribute mapping and segmentation) alongside campaign tracking.
• Manage and optimize our CRM technological stack (email, SMS, in-app message, push notification), prioritizing data integrity and compliance.
• Partner with Product, Technology and Engineering teams as lead subject matter expert, providing guidance and advice in terms of acquisition funnel and app transactional communications.
• Devise robust CRM strategies leveraging marketing automation to drive shift frequency and longer term retention.
• Influence business direction, establishing strong working relationships with peers/colleagues and taking a lead role in driving new ideas/initiatives to execution.
• Operate a stakeholder model for BAU demand, spanning campaign design, QA, data segmentation, scheduling, execution and reporting.
• Cultivate a culture of testing, exploring new approaches/technologies and driving continuous improvement in efficiency.
• Manage vendor relationships.
• Support the Head of CRM to motivate the CRM team, creating opportunities for the team to grow and flourish.
  
  

Qualifications & Skills

• Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
• High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage
• High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
• Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
• Strong communication skills and the ability to work collaboratively across departments
• Experience with marketing automation and customer data platforms
• Highly proficient with Microsoft Office / Google Workspace software suite
• Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Miro, Monday, Salesforce, Google Meet, Zoom, Slack, etc
• A commitment to driving the Indeed Flex mission: to help people get jobs, instantly
  
  

Preferred Qualifications

• Bachelor's degree in marketing, business, data science, or a related field
• 5+ years of experience in CRM management or a similar role
• Proven track record of successfully managing customer retention and engagement campaigns
• Experience with marketing automation and customer data platforms
  
  

Benefits

• $60,000 to $80,000 base
• Performance-based bonus
• Medical, Dental, Vision, and 401K
• Access to all Company & Employee Benefits
• 25 days PTO (prorated) + Birthday Day Off
• 8 Public Holidays
• Duvet days
• Laptop + WFH equipment
• Hybrid working model - we work best collaboratively so we've provided a workspace where you'll thrive, whilst still giving the flexibility to work remotely when you need
• Volunteer days
• STIPs (Short Term Incentive Plan)
• Regular team-building events
  
  

You'll fit right in at Indeed Flex if:

• You're a great communicator and highly collaborative. We're best when we all pull in the same direction
• You don't mind doing the work, whatever it is - you can see the impact at the end and you're in it for the long haul
• Data is your heart and soul - you know you need it to drive you in the right direction
• You're proactive and always willing to learn
• You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we're about and you want to be a part of it
  
  

Equal Opportunities and Accommodations Statement

Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Indeed Flex Human Resources at [email protected].