Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Sr. Global Support Manager

Salary undisclosed

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Responsibilities:

  • Lead and develop team members, managing projects, and coordinating with Engineering, Operations, and cross-functional management on high-priority technical issues.
  • Handle customer calls, internal and external escalations, and providing guidance to the product support team.
  • Prepare and sharing weekly and monthly reports, while coordinating support with Customer Success Managers (CSMs) and Incident Support Managers (ISMs) as needed.
  • Create and maintaining knowledge base articles, driving internal knowledge sharing, and automating communications during major incidents to keep stakeholders informed.
  • Ensure appropriate technical resources are available for Sev1 calls and escalating issues when necessary.
  • Conduct audits on knowledge management, on-call rosters, and Root Cause Analysis (RCA) for Sev1 incidents to manage major incidents effectively.
  • Provide periodic reports on major incident metrics, reviewing incidents for SLA compliance, and tracking other key performance indicators (KPIs).
  • Support data collection efforts for process and knowledge improvements.
  • Bring a technical background with experience as a developer in any programming language, along with the ability to manage L1/L2 teams.
  • Oversee team management, including training and conducting periodic performance reviews.

Required Skills:

  • Bachelors degree in a technical field ideal
  • 8-11 years of hands-on experience in a support role.
  • Knowledge of the Accounts Payable (AP) domain is a plus.
  • Strong problem-solving and technical troubleshooting skills to assist the support team in resolving customer issues
  • Must have experience interfacing with SaaS applications, databases, etc.
  • Strong communication skills, comfortable interfacing with C-Level + external customers

Compensation:

$100,000 - $120,000

Must be able to be onsite 3 days per week

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