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Jobs or company...
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Sr. Business Analyst - Change Management (Remote)

Salary undisclosed

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Dice

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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DivIHN (pronounced divine ) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact our Talent Specialist:

Vinod |

Title: Sr. Business Analyst - Change Management
Location: Remote
Duration: 6 Months

Candidates without visa restrictions please apply
References are required to be checked prior to client submission, please do not apply if you are unwilling for that

Job Summary:

  • We are seeking a highly skilled Sr. Business Analyst to join our team, focusing on ITIL processes with an initial emphasis on technology Change Management.
  • This role will play a crucial part in the development and documentation of Change Management processes across the enterprise Information Technology organization, with plans to expand into Incident and Problem Management.

Key Responsibilities:

  • Design, documentation, and implementation of Change Management processes in alignment with ITIL standards.
  • Analyze current processes and systems, identifying gaps and opportunities for improvement in Change Management.
  • Create comprehensive process documentation, including workflows, standard operating procedures, and user guides.
  • Work closely with ITSM tools, particularly ServiceNow, to support the configuration and deployment of Change Management functionalities.
  • Assist in the development and documentation of Incident and Problem Management processes as the role expands.
  • Collaborate with cross-functional teams, including IT, operations, and project management, to gather requirements and understand business needs.
  • Develop metrics and reports to track Change Management performance and ensure compliance with established processes.

Qualifications:

  • Minimum of 8 years of experience as a Business Analyst, with a specific focus on ITIL processes, including at least 4 years dedicated to Change Management.
  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Strong knowledge of Change Management, Incident Management, and Problem Management frameworks.
  • Experience with ServiceNow or similar ITSM tools is highly desirable.
  • Strong communication and interpersonal skills, with the ability to work collaboratively across teams.
  • Proficiency in process mapping and documentation tools.
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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