Technical Writer II (Content Strategist)
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KEY RESPONSIBILITIES
-Develop and deliver accurate and timely content for a line of business with guidance from senior/manager.
-Develop high-quality content as per GTME quality program and based on inputs from stakeholders.
-Build subject matter expertise for a designated area of work.
-Monitor and leverage content data to determine health of content and share insights with partners and writers.
-Create and present project plans to business partners that are clear, concise, and establish agreement among business partners to see through the plan.
-Collaborate, build relationships, and share knowledge with global team members and partners as needed.
-Participate in the peer-to-peer review process to improve the quality of content and provide open, honest, and constructive feedback.
-Prioritize, resolve, and respond to internal inquiries/cases in a timely fashion.
-Model culture and values and actively participate in developing a healthy team culture.
BASIC QUALIFICATIONS
-2+ years of industry and technical writing experience.
-2+ years of experience in Technical Writing or Knowledge Management practices.
-2+ years of experience in working with content management systems (any) and authoring tools (any).
-2+ years of experience project management content creation.
PREFERRED QUALIFICATIONS
-Bachelor’s Degree in English, Journalism, or related
-Experience in designing, developing, and delivering e-learning solutions using tools like Articulate.
-Experience in DITA or other topic-based authoring methodology.
-Knowledge of Information Mapping, Topic based writing or similar methodologies.
-Proficiency in authoring content in ServiceNow will be an advantage.
-Proficiency in SharePoint, Wiki, CRM (any).
-A team player who can develop strong relationships with partner and writing team.
-Enjoys working within teams (both local and global) but can also work independently.
-Curious, innovative, and passionate about learning.
-Positive attitude and growth mindset.
-Flexible and willing to help with other projects, as needed.
SUGGESTED SKILLS:
- Technical writing
- Content Creation
- Knowledge Management
- Content Maintenance
- Communication/Collaboration