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Technical Writer II (Content Strategist)

Salary undisclosed

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KEY RESPONSIBILITIES

-Develop and deliver accurate and timely content for a line of business with guidance from senior/manager.

-Develop high-quality content as per GTME quality program and based on inputs from stakeholders.

-Build subject matter expertise for a designated area of work.

-Monitor and leverage content data to determine health of content and share insights with partners and writers.

-Create and present project plans to business partners that are clear, concise, and establish agreement among business partners to see through the plan.

-Collaborate, build relationships, and share knowledge with global team members and partners as needed.

-Participate in the peer-to-peer review process to improve the quality of content and provide open, honest, and constructive feedback.

-Prioritize, resolve, and respond to internal inquiries/cases in a timely fashion.

-Model culture and values and actively participate in developing a healthy team culture.

BASIC QUALIFICATIONS

-2+ years of industry and technical writing experience.

-2+ years of experience in Technical Writing or Knowledge Management practices.

-2+ years of experience in working with content management systems (any) and authoring tools (any).

-2+ years of experience project management content creation.

PREFERRED QUALIFICATIONS

-Bachelor’s Degree in English, Journalism, or related

-Experience in designing, developing, and delivering e-learning solutions using tools like Articulate.

-Experience in DITA or other topic-based authoring methodology.

-Knowledge of Information Mapping, Topic based writing or similar methodologies.

-Proficiency in authoring content in ServiceNow will be an advantage.

-Proficiency in SharePoint, Wiki, CRM (any).

-A team player who can develop strong relationships with partner and writing team.

-Enjoys working within teams (both local and global) but can also work independently.

-Curious, innovative, and passionate about learning.

-Positive attitude and growth mindset.

-Flexible and willing to help with other projects, as needed.

SUGGESTED SKILLS:

- Technical writing

- Content Creation

- Knowledge Management

- Content Maintenance

- Communication/Collaboration