Human Capital Records Admin

**Department:** HR Enterprise Learning
**Job Category:** Administrative
**Job Title:** Human Capital Records Administrator

**Duties:**
The HR Records Management Team is tasked with maintaining and securely storing accurate and up-to-date employment records for all associates, including those in the home office, financial advisors, and branch staff. This encompasses processing new hires, promotions, pay increases, transfers, terminations, rehire eligibility checks, status changes, and ensuring the security and maintenance of personnel files and the organizational structure of the firm.

**Responsibilities:**
- Conduct Rehire and Transfer Eligibility Checks, involving research and investigation to reach conclusions.
- Maintain electronic personnel files and fulfill all file requests.
- Organize and distribute incoming paper documents.
- Ensure data integrity through regular auditing.
- Meet a processing turnaround time of 24 48 hours.
- Address and resolve issues or questions related to processing.
- Act as a customer service representative for inquiries about electronic personnel files and eligibility requests.

**Qualifications:**
- Strong investigative skills.
- Excellent verbal and written communication abilities.
- Capable of providing thorough responses and instructions, avoiding closed answers.
- Essential organizational and time management skills.
- Ability to multitask and resolve deliverables promptly.
- Preferred experience with PeopleSoft HRMS.
- Must be able to learn and apply relevant technical information while maintaining data integrity.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Internet browsers (Explorer/Edge/Chrome).

**Skills:**
- **Required:** High attention to detail, strong critical thinking, effective communication with various internal stakeholders, and advanced MS Excel skills related to database management.
- **Preferred:** Experience with ServiceNow.

**Education:**
This role involves rolling out a new customer offering, starting with educating associates on the program through two courses and exam requirements. The individual will track and report on course completions and communicate with participants. Given the nature of this large-scale rollout, there will be numerous adjustments and questions that arise as implementation progresses. Candidates must proactively seek answers and know when to escalate issues. This high-profile role requires extensive training to ensure success, particularly given the focus on data and reporting where accuracy is crucial.

**Engagement:**
This is a long-term position with potential for extension and conversion.

**Interview Process:**
Two 30-minute Zoom interviews: the first with the Hiring Leader, followed by a second interview with another department leader if selected.

**Skills and Experience:**
**Required Skills:**
- High accuracy rate
- Detail-oriented
- Excellent verbal and written communication skills
- Strong interpersonal communication skills

**Additional Skills:**
- Excellent multitasking abilities
- HRMS knowledge
- Time management
- Proficiency in Excel
- Experience with pay increases
- Retail sales experience
- Familiarity with Microsoft Internet Explorer
- Auditing skills

**Languages:**
English

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.