Regional Operations Manager - New York

About ServiceUp

We’re revolutionizing the entire car repair experience by saving businesses, consumers, and shops from an outdated repair ecosystem. Our tech-driven repair platform automates the entire repair process, resulting in saved time and costs while eliminating hassle.

We pride ourselves on delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a commitment to excellence and a passion for innovation, we are dedicated to driving success for our clients and fostering a collaborative and rewarding work environment.

Role Summary

Regional Operation Managers (ROM) are a critical piece of ServiceUp’s success in market management and expansion. This is an intense, business-side startup role where every day presents new challenges and opportunities. We’re looking for someone who thrives in a dynamic environment, possesses exceptional interpersonal skills, and is driven by the pursuit of operational excellence.

As a ROM at ServiceUp, you will be responsible for managing all aspects of our NY, NJ, PA markets, ensuring operational efficiency and outstanding service delivery. This includes overseeing our shop network, managing drivers, and responding quickly to market demands. You will play a key role in driving growth, identifying expansion opportunities, and developing strategies to increase service level to current customers and acquire new customers.

To excel in this role, you must be self-motivated, proactive, detail-oriented, and able to build and maintain strong relationships with both internal teams and external partners. Your ability to think strategically and execute plans effectively will be crucial in achieving our market objectives.

If you are ready to take on a challenging yet rewarding role in a fast-paced startup environment, we encourage you to apply and join us in shaping the future of ServiceUp in the NY, NJ, PA.

Here’s What You’ll Do

• Manage - Create and own workflows that keep launch projects on track from beginning to end. Manage a network of direct report/third party drivers as well as maintain/grow the shop network within the region, ensuring efficient coordination and high service standards across all delivery and repair operations.
• Strategize – Train local operations members, which may include Partner Shop Representatives, and Drivers. Consistently innovate and execute unique strategies in our top priority markets. You will build out the strategy and infrastructure for our local operations teams to succeed in the market!
• Scaling market - We need someone with experience in market expansion who can follow and develop Standard Operating Procedures (SOPs) that support significant growth. You will play a key role in establishing and refining processes that enable seamless scaling, ensuring operational excellence and consistency across all new markets. Collaborate closely with cross-functional teams to streamline workflows, optimize resource allocation, and implement best practices that drive sustainable growth and customer satisfaction.
• Experiment - Utilize data-driven decision-making and sound business judgment to run tests on everything from pickup times to auto shop selection in new markets.
• Create - Build the ServiceUp brand with your leadership! Go above and beyond to lead sourcing strategies to achieve our goals.
• Analyze – Utilize advanced data analytics to identify trends and patterns in underperforming areas and develop strategies to address them effectively.
• Build and Maintain – Generate new business by exploring growth opportunities by identifying new fleets, and maintain active fleet partnerships with visits and check-ins
• Influence – Collaborate cross-functionally with our Operations, Product, Engineering, Business Operations, Sales, and Marketing teams to drive strategic initiatives and improve new market opportunities. Influence the launch vision and growth strategy of ServiceUp through in-depth market research and industry trend analysis.
• Travel- this role includes frequent travel to cities within the east coast markets to onboard shops, meet with clients and grow the business.
  
  

Here’s the background we would like you to have:

• 3+ years of startup, operations management, consulting, fleet management, or technology background
• Entrepreneurial mindset
• Conflict resolution management
• Strong verbal and written communication skills
• Experience in negotiation and onboarding vendors
• Comfortable working with stakeholders of varying levels, including senior leadership
• Vendor and fleet relationship management
• Analytical background
• Experience in story-telling, and making data driven decisions
  
  

We believe that shared values are fundamental to a successful and fulfilling professional journey. Before applying, we encourage you to familiarize yourself with our company's values, mission, and culture. Understanding how your values align with ours will ensure a mutually rewarding and harmonious work experience.

Visit our website https://serviceup.com/about-us to learn more about who we are and what we stand for.

Please take the time to read and understand them as they define who we are and what we look for in our candidates

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ServiceUp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status.